Blackbird HQ is located in Vancouver, Canada on the traditional, ancestral, and unceded territories of the xʷməθkʷəy̓əm (Musqueam), səlil̓wətaɁɬ (Tsleil-Waututh), Stó:lō, and Sḵwx̱wú7mesh (Squamish) peoples. All orders are cut and shipped from our East Van warehouse.
No, we are online only. If you would like to see any of our fabrics in person prior to making a purchase, we recommend purchasing a swatch.
We cater to home sewists so we do not offer volume discounts. If you are a designer, we highly recommend seeking out a fabric wholesaler as they will be better able to meet your needs.
Absolutely! To order a swatch, simply go to the product listing of the fabric you're interested in and click on the 'add a swatch' button. Our swatches are 3"x6". Please note that due to high demand, we have a limit of 6 swatches per order.
Our inventory fluctuates daily so we cannot guarantee that a fabric will be available by the time you receive your swatches. If the fabric sells out before your order is processed and we are unable to fulfill your swatch request, we will automatically remove the swatch from your order and issue a refund. If the fabric sells out while your order is in transit, the swatch will be considered a final sale but feel free to email us and we can let you know if restocks are on the way.
Our website operates in Canadian Dollars but can be converted to a variety of currencies based on your location. Please note that the pricing on your final order confirmation will be in CAD regardless of the currency in which you shopped.
We include a description of the weight, drape and hand feel for all our fabrics to help you make the best choice for your project. If you need further guidance on whether a particular fabric will work for your chosen pattern, send us an email at firstname.lastname@example.org. We're always happy to lend a hand!
Check out our Pinterest! We’ve pinned tons of pattern recommendations and design inspiration to help get you going. For more inspo, follow #blackbirdfabrics on Instagram to see what other sewists in the community are making with our fabrics!
The best way to determine the amount of fabric you will need is by choosing a pattern and following the designer's listed meterage requirements. If the fabric requirements are listed for a fabric of a different width than the fabric you've chosen, we recommend cutting out your pattern pieces and creating a mock layout. This is the only way to determine the exact amount of fabric that you will need.
While not all of our fabrics are re-orderable, we do restock a number of our basics and top-sellers on a regular basis. If you would like to know if/when a particular fabric is being restocked, send us an email at email@example.com.
Fabric colours may vary between dye lots. If it has been a considerable length of time since your initial purchase, we cannot guarantee that a fabric of the same colour will match your original piece. We recommend purchasing your yardage all at once to avoid any colour discrepancies.
Orders will be cut and shipped within 7 - 10 business days of receipt of payment. Orders placed during and directly following a sale may take longer to be fulfilled.
If you recently placed an order, and it has not yet been fulfilled, we may be able to make adjustments for you. Please contact us at firstname.lastname@example.org and we will do our best to accommodate your request. If we have already begun processing your order, we cannot make any changes.
If you have multiple outstanding orders in our system, please contact us at email@example.com and we will assist you. Due to high order volumes, we cannot guarantee that we will be able to accommodate all combine-order requests.
You can cancel an order so long as your fabric has not been cut. Once a fabric is cut, it is considered a final sale. Email us at firstname.lastname@example.org to make a cancellation request.
Yes! Simply select the 'Local Pickup' option at checkout and we'll send you an email when your order is ready to go. Our warehouse is open for pickups from 9am-5pm, Monday through Friday. We are closed during weekends and stat holidays. Please allow 7 - 10 business days for your order to be completed. Orders placed during or directly following a sale may take longer to fulfill.
There are two front steps to reach our main lobby level and front door. At this time we are unable to provide wheelchair access. However, if you contact us at email@example.com for our phone number to call us upon arrival, we will be able to meet you curbside to drop off your package. If you have any questions or concerns, please don't hesitate to e-mail us.
Yes, Canadian orders over $100CAD and US orders over $150CAD qualify for free expedited shipping. Please note that this order total is calculated before taxes and after discounts.
For detailed information about our shipping carriers and estimated shipping times, please check out our shipping page.
Unfortunately, postal delays have become common as a result of the Covid-19 pandemic. We have no control over packages once they leave our warehouse and we do not have any information beyond what is shown on your tracking information. If your order has not received a tracking update in over 3 weeks, please get in touch with us at firstname.lastname@example.org and we will open an investigation with Canada Post.
If your order has gone missing, please contact us at email@example.com with your order number and tracking information. We will open an investigation for you and get in touch once a conclusion has been reached. In the event that Canada Post is unable to locate your package, we will either issue a full refund or arrange for your order to be resent.
For damaged orders, please send us a photo of your fabric and we will arrange a replacement or refund for your order.
Blackbird fabrics is not responsible for stolen orders. If you suspect that your order has been stolen, please contact your mail carrier, as well as your local police, to report the theft. We recommend having your order shipped to a secure address, like a business or PO box, to avoid stolen mail.
Absolutely! Please email us at firstname.lastname@example.org to arrange re-shipment. If your order was returned as a result of an error on our behalf, we will resend it to you free of charge ASAP. If your order was returned due to an address error, or because it was left unclaimed, we will send you an invoice for the return shipping cost prior to resending your order.
US orders under $800 CAD are guaranteed duty free! Orders over $800 are subject to taxes and duties upon arrival.
Orders shipping to locations outside of North America may incur customs fees upon arrival. Be sure to check your country's importing regulations to avoid any surprises.
Returns & Refunds
All sales are final. Once an order has been placed and a fabric has been cut, we cannot accept returns or exchanges for other products in the store.
If you have received an incorrect item or there is a mistake in your order, please email us at info@blackbirdfabrics and we will make things right!
We try our best to cut around flaws, but we do occasionally slip up. If the fabric you've received is flawed, send us a photo and we'll send a replacement or issue a refund ASAP. In most cases, you will not be required to return the flawed fabric.
We do our best to ensure that our photos are accurate. We shoot our fabrics in natural light and carefully edit product images to achieve the best possible representation of a fabric’s real-life hue. However, due to the vast resolution variances between each monitor and mobile device, we cannot guarantee that the colour online will be an exact match to what you see in-person. We do not accept returns on cut fabric so we recommend ordering a fabric swatch prior to purchasing your full yardage to make sure that you are getting the colour and texture you want.
If you feel that a product image severely misrepresents a fabric, please send us an email at email@example.com and we will take a closer look.
We cannot retroactively apply discounts to orders placed directly before or after sales. To stay in the loop about our upcoming sales, make sure to sign up to our newsletter and follow us on Instagram as we give lots of sneak peeks and hints!
If the coupon code was valid at the time your order was placed, and you forgot to enter it at checkout, we are happy to retroactively apply the discount for you. Just send us an email at firstname.lastname@example.org and we'll issue a partial refund.