Shipping

Blackbird ships worldwide from Vancouver, Canada.

Orders will be shipped out within 5 business days of receipt of payment. Orders placed during a sale may take longer to ship. When applicable, your tracking number will be e-mailed to you on the day of shipment. 

Canada:

Shipments within Canada are sent via Canada post. Approximate transit times are as follows:

Expedited Parcel™ 
Local: 2 days
Regional: up to 5 days 
National: up to 9 days

Xpresspost™
Local: next day 
Regional: next day
National: 2 days

United States:

Shipments to the United States are sent via USPS. 

We work with a courier that brings packages across the border to ship. Orders are shipped via First Class or Priority, with tracking included, and they are duty free! Please allow an additional 4-6 business days from the date of shipment for your package to be delivered.

International:

International shipments are sent via Canada Post. 

Please note that for shipments outside of Canada and the United States, duties, taxes, and import charges are the responsibility of the purchaser and may be charged to you upon delivery. Approximate transit times are as follows:

Small Packet™ International (No Tracking)
Air: 6 – 10 days
Surface*:
Europe: 1-2 months
Asia-Pac/Aus: 2-3 months
Africa: 2-3 months
S. America: 1-2 months

Tracked Packet™ International: 6 – 10 days

International Parcel™
Air: 6 – 10 days
Surface*:
Europe: 1-2 months
Asia-Pac/Aus: 2-3 months
Africa: 2-3 months
S. America: 1-2 months 

Xpresspost™ International: 4 – 7 days

*Shipping larger packages from Canada to international destinations is unfortunately costly. We do not mark up our shipping rates and offer our customers the lowest rates we can find. We offer an economical “surface” shipping option, which can take anywhere from 4 to 16 weeks to arrive. This is a long time to wait, we know! If you require a quicker delivery, please select one of our air shipping options. 

Please note: We are not responsible transit delays that may occur due to weather, customs, or other unforeseen circumstances. If you think your package may be lost, don't worry! Get in touch with us and we'll be happy to work with you to find it, or work out a credit or replacement. 

Returns

We want you to love your new fabric order! If you have received an incorrect item or there is a mistake in your order, please email us at info@blackbirdfabrics and we will make things right.

All sales are final. Once an order has been placed and the fabric has been cut, we cannot accept refunds or exchanges for other products in the store.

We do our best to ensure the colour of the fabric online matches as close as possible to the bolt in the shop. We shoot our photographs in natural light and agonize over the the exact shade and colour description in our photos and fabric listing. However, due to the vast colour variances in every monitor and mobile device, we cannot guarantee the colour will be an exact match to what you see online. Requesting fabric swatches is free of charge and is the best way to make sure that you are getting exactly the colour and texture you want. If you are worried that a fabric will not last in the shop while you are waiting for the swatch to come through your mail service, just check in with us to confirm the shop quantity and probability of inventory when requesting your swatches.

Our care instructions come straight from our distributors or fabric manufacturers. Please follow the care instructions found on the label and in the product listing as we are unable to accept returns for fabric that has been damaged in the washing process or laundered incorrectly.

If you have any questions or concerns, you can email us at info@blackbirdfabrics.com and chat with Laura, our queen of customer assistance.