Blackbird Fabrics is looking for a confident individual and strong leader who will lead, manage, and motivate our fulfillment team, the largest team within our operation. Our Fulfillment Manager oversees day-to-day warehouse operations related to fulfilling customer orders. They will report to our CEO/Owner and work closely with our warehouse supervisors and fulfillment team members to ensure that we are maintaining our high standard of accuracy, care, and efficiency while meeting company goals and objectives.
Responsibilities
- Provide strong, solid, and positive leadership to fulfillment supervisors and team members, including holding space for check-ins, 1:1s, and proactive performance conversations
- Manage, coordinate, and delegate tasks to fulfillment supervisors and team members
- Ensure that fulfillment guidelines, expectations, standards and procedures are effectively communicated and followed by all applicable team members
- Ensure that team members have been provided with the training, support, and resources required for smooth day-to-day operations and appropriate quality control
- Monitor goals & targets and track team performance as it relates to key metrics
- Work with the Blackbird Fabrics leadership team to ensure that different departments collaborate and intersect harmoniously
- Complete daily administrative work, including: creating batches, coordinating shipments, tracking metrics, and managing the fulfillment team’s schedule
- Proactively communicate with our Customer Service Manager to ensure that refunds, replacements, and mistakes are addressed quickly and to our standards
- Maintain an organized, efficient, and safe warehouse, including: monitoring inventory, ordering shipping and packaging supplies, coordinating organizational tasks, and upholding health and safety standards
- Actively promote an engaging, inclusive, and respectful workplace and escalate concerns to the CEO/Owner as needed
- Participate in interview, hiring, training/onboarding, and performance management processes for the fulfillment team
Qualifications
- 2+ years of experience in a warehouse supervisory role managing 5+ people, including an understanding of ecommerce fulfillment expectations
- Proficient in the use of computers and technology, including Google Docs and Spreadsheets, Shopify, ShipStation, and Slack
- Knowledge of fabric and/or prior experience handling fabric is an asset
Skills
- Warm, genuine, and heartfelt communication skills that engage and elevate people
- Entrepreneurial spirit and the ability to problem-solve, embrace challenges, and find opportunities for growth and improvement
- Ability to manage your time and prioritize tasks effectively and respond to peaks and valleys in sales cycles to ensure smooth operations in the warehouse
- Competence in conflict resolution and a willingness and ability to have difficult conversations and manage team performance proactively
- Passionate about numbers, spreadsheets, and meeting key performance goals and targets
- Impressive attention to detail and exceptional organizational skills
- Ability to perform in high-pressure situations that require speed when meeting deadlines or productivity quotas
- Physical Requirements of the position include: the ability to work on your feet and lift/move/push fabric rolls up to 50lbs frequently throughout the day
Additional Information
Position Type: Full-Time, Monday - Friday 9:00am - 5:00pm
Salary: $50,000 - $55,000. Salary will be determined based on level of skills and qualifications
Benefits: Eligible for Health & Dental coverage through the Blackbird Fabrics GroupHealth benefits plan after three (3) months of continuous employment
COVID-19 Precautions: Blackbird Fabrics requires all employees working in the warehouse to be fully vaccinated against COVID-19. We enforce a Communicable Disease Prevention Policy, which includes mandatory mask-wearing when physical distancing is not possible.
How to Apply
Qualified applicants can send their cover letter and resume to careers @ blackbirdfabrics.com. Make sure to address any pertinent experience, including professional and personal experience, that is relevant to this position.
We appreciate your application, however please note that only applicants that complete the application, including sending both a resume and cover letter, as well as meet the qualifications outlined above will be considered and contacted for this role.
Hiring Timeline
The hiring timeline for this position is open ended as we are searching for the perfect fit for this role.
The job posting will be removed once the position is filled.
Candidates who are chosen for an interview will be contacted within one week of applying.
Start date as soon as possible.
