All orders are processed and shipped via Canada Post from our Vancouver warehouse. Curbside pickup also available, please see below for more details.
Once received, orders will ship within 5 business days. Orders placed during and directly following a sale may take longer to ship. We cannot fast track any orders.
The day your package is shipped, you will receive a shipping notification email with your Canada Post tracking number. If you are located outside of Canada, you can also enter this number onto your national postal service's website for additional final-mile updates.
Once a package leaves our warehouse, we are not responsible for transit delays that may occur due to weather, customs, or other unforeseen circumstances. As a result of the COVID-19 pandemic, Canada Post is experiencing widespread delays and has suspended all delivery guarantees. All shipping options are impacted by these delays. If you think your package may be lost, please get in touch and we will do our best to help you locate it or arrange a replacement.
Please see below for more information for Canadian, American, and International shipping transit times and duty rates.
SHIPPING LEAD TIMES
We want you to love your new fabric order! If you have received an incorrect item or there is a mistake in your order, please email us at info@blackbirdfabrics and we will make things right.
All sales are final. Once an order has been placed and the fabric has been cut, we cannot accept refunds or exchanges for other products in the store.
We do our best to ensure the colour of the fabric online matches as closely as possible to the bolt in the shop. We shoot our photographs in natural light and agonize over the exact shade and colour description in our photos and fabric listings. However, due to the vast colour variances in every monitor and mobile device, we cannot guarantee the colour will be an exact match to what you see online. Ordering a fabric swatch on the fabric product page is the best way to make sure that you are getting exactly the colour and texture you want.
Our care instructions come straight from our distributors or fabric manufacturers. Please follow the care instructions found on the label and in the product listing as we are unable to accept returns for fabric that has been damaged in the washing process or laundered incorrectly.
If you have any questions or concerns, you can email us at firstname.lastname@example.org for further assistance. We're always happy to help!